1. Introduction

These Terms of Service ("Terms") govern your access to and use of the website www.farehamkitchens.co.uk (the "Website") and the services provided by AO Kitchens trading as Fareham Kitchens ("we", "our", or "us"). By accessing or using our Website or services, you agree to be bound by these Terms.

2. About Us

AO Kitchens trading as Fareham Kitchens is a kitchen design and installation company operating in Hampshire, United Kingdom. Our registered business address is 491-493 Bitterne Road East, Southampton, SO18 5EQ.

3. Use of Website

3.1 Acceptable Use

You agree to use our Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Website. Prohibited behaviour includes:

Harassing or causing distress or inconvenience to any person
Transmitting obscene or offensive content
Disrupting the normal flow of dialogue within our Website
Attempting to gain unauthorised access to our systems

4. Intellectual Property

All content on this Website, including text, graphics, logos, images, and software, is the property of AO Kitchens trading as Fareham Kitchens or its content suppliers and is protected by UK and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content on this Website without our prior written consent.

5. Products and Services

5.1 Product Information

We strive to ensure that all product descriptions, images, and specifications on our Website are accurate. However, we reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

5.2 Pricing

All prices are quoted in British Pounds (GBP) and are subject to change without notice. Prices do not include VAT unless otherwise stated. Final pricing will be confirmed in writing as part of your quotation.

6. Consultations and Quotations

When you request a consultation or quotation:

We will provide an initial consultation, which may be free of charge or subject to a fee as specified
Quotations are valid for 30 days unless otherwise stated
All quotations are estimates and final costs may vary based on site conditions and specifications
We reserve the right to decline any project at our discretion

7. Orders and Contracts

When you place an order with us:

A formal contract will be provided detailing specifications, pricing, and terms
You must review and sign the contract before work commences
A deposit may be required as specified in your contract
Payment terms will be outlined in your individual contract

8. Cancellation and Refunds

8.1 Consumer Rights

Under UK consumer law, if you are a consumer, you have the right to cancel your order within 14 days of placing it, subject to certain conditions. However, this right may not apply if work has already commenced with your agreement.

8.2 Cancellation by Us

We reserve the right to cancel or refuse any order at any time. If we cancel your order, we will refund any payments made, minus any costs already incurred.

9. Warranties and Guarantees

We provide the following warranties:

Cabinet Warranty: 10-year warranty on kitchen cabinets (subject to terms and conditions)
Workmanship: Warranty on installation workmanship as specified in your contract
Appliances: Warranties provided by manufacturers apply

All warranties are subject to proper use and maintenance. Full warranty terms will be provided in your contract.

10. Limitation of Liability

To the fullest extent permitted by law:

We shall not be liable for any indirect, incidental, or consequential damages
Our total liability shall not exceed the value of the contract
We are not responsible for delays caused by circumstances beyond our reasonable control

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

11. Dispute Resolution

If you have a complaint or dispute:

Please contact us first to try to resolve the matter amicably
If we cannot resolve the dispute, you may refer it to an alternative dispute resolution scheme
These Terms are governed by English law and subject to the jurisdiction of English courts

12. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these external sites. Your use of third-party sites is at your own risk.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website after changes are posted constitutes acceptance of the modified Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Contact Information

If you have any questions about these Terms, please contact us:

AO Kitchens trading as Fareham Kitchens
491-493 Bitterne Road East
Southampton
SO18 5EQ
United Kingdom

Email: info@aokitchens.co.uk

Phone: 01489 788617