1. Introduction

AO Kitchens trading as Fareham Kitchens ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.farehamkitchens.co.uk or use our services.

2. Information We Collect

We may collect information about you in a variety of ways:

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Contact us via our website contact form
Request a consultation or quote
Download brochures or other materials
Subscribe to our newsletter
Visit our showroom

This information may include your name, email address, phone number, postal address, and any other information you choose to provide.

3. How We Use Your Information

We use the information we collect to:

Respond to your enquiries and provide customer service
Schedule consultations and appointments
Send you information about our products and services
Process and fulfil your orders
Improve our website and services
Comply with legal obligations
Send you marketing communications (with your consent)

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

Consent: When you have given clear consent for us to process your personal data for specific purposes
Contract: When processing is necessary for the performance of a contract with you
Legitimate Interests: When processing is necessary for our legitimate business interests
Legal Obligation: When processing is necessary to comply with a legal obligation

5. Data Sharing and Disclosure

We may share your information with:

Service providers who assist us in operating our website and conducting our business
Third-party suppliers and contractors involved in fulfilling your kitchen order
Legal authorities when required by law or to protect our rights

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We typically retain customer information for up to 7 years after the completion of a project to comply with legal and accounting requirements.

7. Your Rights

Under UK GDPR, you have the following rights:

Right of Access: You can request a copy of the personal data we hold about you
Right to Rectification: You can request correction of inaccurate or incomplete data
Right to Erasure: You can request deletion of your personal data in certain circumstances
Right to Restrict Processing: You can request limitation of how we use your data
Right to Data Portability: You can request transfer of your data to another service provider
Right to Object: You can object to processing of your personal data
Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details provided below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors are coming from. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

AO Kitchens trading as Fareham Kitchens
491-493 Bitterne Road East
Southampton
SO18 5EQ
United Kingdom

Email: info@aokitchens.co.uk

Phone: 01489 788617